We are an online retailer specializing in synthetic hormones, while ensuring we provide the highest quality products and services to our customers.
Syntrax UK currently only accepts payment by bank transfer only. Please do not send payment until you have emailed your order across to us. From there we can supply you with a unique reference number for you to use during payment.
Delivery times vary depending on the destination and country you live in. Generally once orders have been placed and paid for they are processed and sent the same working day. We aim to get your orders to you within a maximum time scale 2-3 working days for UK orders. All UK orders over £99 will be posted as next day delivery by Royal Mail. Shipping overseas may take longer. Tracking numbers will always be provided on all orders.
While we feature an ever growing range of products by Syntrax we also offer a small selection of high-quality items by trusted brands to ensure our customers have access to the best quality products.
While we can guarantee the quality of the Syntrax products and back them up with the laboratory test certificates, unfortunately we cannot offer the same guarantee for other items stocked as they are not manufactured by us directly. As the business grows and the product list extends we will be able to manufacture a wider range alongside with the guarantee on our items.
Yes certainly, once your order is dispatched, Syntrax UK will provide you with a tracking number and courier provider so you can monitor the status of your package.
If you wish to cancel your order for a refund or change of items this can be done by contacting our customer service team. Orders can only be changed or cancelled before they are processed and shipped. Once they have been shipped and you have received your tracking number there can be no changes made as the items are no longer with us.
Simply by messaging us directly from the website or by sending us an email so we can add your contact details to our mailing list.
Syntrax UK is committed to providing only the best high quality products. We obtain Syntrax products directly from our own manufacturing facility to ensure the quality of our products. All Syntrax products have been laboratory tested by a trusted outsourced pharmaceutical testing facility. All of the reports can be seen on our website, so you can be assured of the products we manufacture are of the highest quality.
Creating an account is simple. Just click on the 'Sign Up' button on our website and fill in the required information to get started.
We use advanced AI security measures to protect your personal information, including encryption and secure servers. These are all maintained by our in-house technical team. We are committed to maintaining your privacy and comply with all relevant data protection regulations.
For additional assistance, the fastest way is to contact our customer service team through the ‘contact form’ found on our website. These are monitored 24/7 where our team will be happy to help.
Unfortunately due to the pharmaceutical nature of our products we are unable to offer any refunds once the items have left our facility. Pharmaceutical products are very specialized items, so please ensure your order is exactly what you need before you make any form of payment to us.